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What is your return policy?

All items, with the exception of sale/clearance items, may be returned if the items are unused and in the original unopened manufacturer’s packaging. Our items are used in food service, and due to food safety regulations, we cannot accept opened merchandise unless the items were either shipped in error or damaged in shipping.

Items must be returned within 30 days from receipt of your order. Please contact our Client Service team at (866) 971-9251 extension 1 or through our contact form for a return label and instructions. You will be responsible for return shipping plus a 15% restocking fee which will be deducted from your refund. Upon receipt and inspection of the returned items, we will credit you, less these fees, to the original form of payment.

We strongly encourage all shoppers to take advantage of our large assortment of samples to try out our products prior to purchasing full cases.

Please see our complete shipping and return policy here.