Shipping & Returns
Our warehouses are located in Hayward, CA and Merrimack, NH. Most orders ship within one business day. Same day shipping on orders placed before 10:30am. Shipping times may vary depending upon the product ordered.
We ship directly to Canada via FedEx. All customs fees are included within the final pricing provided.
While we do ship samples internationally, for international case and pallet orders we only ship internationally via a U.S.-based freight forwarder. Enter their address in the shipping fields during checkout. Learn more about international shipping and freight forwarders.
We ship via FedEx Ground. If shipping to a residential address, we will ship your items via FedEx Home Delivery. Because Residential Deliveries are sent without a signature requirement, we have little to no recourse when disputing lost packages. We strongly encourage clients shipping to a residential address to sign up for the FedEx Delivery Manager®. If sent to a commercial address, a signature will be required for proof of delivery. Large pallet-sized orders will ship via FedEx Freight in 1-5 business days. FedEx orders are trackable and a tracking number will be sent to you upon your order shipping.
Effective May 14, 2020 we are temporarily suspending all product returns/exchanges for orders placed after this date until further notice due to the Coronavirus pandemic. While we understand this is an inconvenience, we are making this temporary policy change for the health and safety of our clients and staff.
We encourage clients to take advantage of our large assortment of samples to try out products prior to purchasing full cases.
Damaged Items / Errors in Shipment
If your shipment arrives damaged, incorrect or incomplete, please contact our Client Service team at (866) 971-9251 within 5 business days of receiving your order. We require images of the damaged items to show our supplier or shipping carrier. If part or all of your shipment was missing or damaged, and you do not contact us within 5 business days of delivery date, we cannot guarantee any compensation for damages or loss.
Any items returned to us due to incorrect address, refused shipment or repeated unsuccessful deliveries, will be treated as a standard return and subject to shipping and a 15% restocking fee.
Occasionally, inventory may be temporarily out of stock. In the case of a backorder, we will contact you to inform you of the extended lead time and the status of your order. To inquire about product availability, please contact our Client Service team at (866) 971-9251 or through our contact form. All items are subject to availability and while supplies last.