Terms and Conditions
Good Start Packaging
10 Corporate Drive, Suite 201
Bedford, NH 03110
This webpage represents a legal document and is the Terms and Conditions (Agreement) for our website, www.goodstartpackaging.com. By using our website, the client agrees to fully comply with and be bound by the following Agreement each time you use our website.
Client agrees that transactions processed on this site represent an offer to buy merchandise. Good Start Packaging has the right to refuse any order and refund any credit card payments for any reason. These reasons may include but are not limited to concern about credit card fraud, inventory availability, and/or excess shipping charges not already in transaction.
The billing address on our website must match the billing address associated with the card you are using for payment. Otherwise, your payment may be rejected.
Charges are billed to your credit card after an order is submitted online. You will be charged for the total order at the time of checkout, even if your items will be shipped at several different times.
Our warehouses are located in Hayward, CA and Merrimack, NH. Most orders ship within one business day. Same day shipping on on orders placed before 10:30am. Shipping times may vary depending upon the product ordered.
We ship via FedEx Ground. If shipping to a residential address, we will ship your items via FedEx Home Delivery. Because Residential Deliveries are sent without a signature requirement, we have little to no recourse when disputing lost packages. We strongly encourage clients shipping to a residential address to sign up for the FedEx Delivery Manager®. If sent to a commercial address, a signature will be required for proof of delivery. Large pallet-sized orders will ship via FedEx Freight in 1-5 business days. FedEx orders are trackable and a tracking number will be sent to you upon your order shipping.
We ship directly to Canada via FedEx. All customs and borders fees are included within the final pricing provided.
While we do ship samples internationally, for international case and pallet orders we only ship internationally via a U.S.-based freight forwarder. Enter their address in the shipping fields during checkout. Learn more about international shipping and freight forwarders.
All items, with the exception of sale/clearance items, may be returned if the items are unused and in the original unopened manufacturer’s packaging. Our items are used in food service, and due to food safety regulations, we cannot accept opened merchandise unless the items were shipped in error or damaged in shipping.
Items must be returned within 15 days from receipt of your order. Please contact our Client Service team at (866) 971-9251 or through our contact form for a return label and instructions. You will be responsible for return shipping plus a 15% restocking fee which will be deducted from your refund. Upon receipt and inspection of the returned items, we will credit you, less these fees, to the original form of payment.
Refunds may take up to 2 weeks to process. A restocking fee is charged so we can keep our prices low. For every returned item, there are additional costs involved with processing the return. Instead of raising our prices site-wide to make up for this cost, we charge a restocking fee for each returned item.
Note that we encourage clients to take advantage of our large assortment of samples to try out products prior to purchasing full cases.
Damaged Items / Errors in Shipment
If your shipment arrives damaged, incorrect or incomplete, please contact our Client Service team at (866) 971-9251 within 5 business days of receiving your order. We require images of the damaged items to show our supplier or shipping carrier. If part or all of your shipment was missing or damaged, and you do not contact us within 5 business days of delivery date, we cannot guarantee any compensation for damages or loss.
Any items returned to us due to incorrect address, refused shipment or repeated unsuccessful deliveries, will be treated as a standard return and subject to shipping and a 15% restocking fee.
Occasionally, inventory may be temporarily out of stock. In the case of a backorder, we will contact you to inform you of the extended lead time and the status of your order. To inquire about product availability, please contact our Client Service team at (866) 971-9251 or through our contact form. All items are subject to availability and while supplies last.
Additional Shipping Charges
You agree that we may charge any excess shipping surcharges to your method of payment as a result of appropriate address corrections made by the carriers. These may include residential or liftgate surcharges in cases in which the client has selected a lower cost shipping method for which they do not meet the criteria. We will make reasonable attempts to mitigate the need for this, negotiate to reduce them, and contact you in advance of making any charges. Shipping charges on custom orders will vary.
VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Good Start Packaging and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
ARBITRATION: Any legal controversy or claim arising from or relating to this Agreement and/or our service, excluding legal action taken by us to collect or recover damages for – or obtain any injunction relating to – website operations, intellectual property, and our service, will be settled solely by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim will be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim or controversy of any other party.
The arbitration will be conducted in Manchester, New Hampshire, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. You or we may seek any interim or preliminary relief from a court of competent jurisdiction in Manchester, New Hampshire necessary to protect our or your rights or property pending the completion of arbitration. Each party will bear half the arbitration fees and costs.
CHOICE OF LAW AND JURISDICTION: This Agreement will be treated as if it were executed and performed in Manchester, New Hampshire, and will be governed by and construed in accordance with the laws of the state of New Hampshire without regard to conflict of law provisions. In addition, you agree to submit to the personal jurisdiction and venue of such courts. Any cause of action by you with respect to our website or service must be instituted within one (1) year after the cause of action arose or be forever waived and barred.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Good Start Packaging shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Good Start Packaging with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Good Start Packaging with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Good Start Packaging. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
LEGAL COMPLIANCE: You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our website, content, services, and any software provided therein.
OUR INTELLECTUAL PROPERTY: Our website may contain our service marks or trademarks as well as those of our affiliates or other companies in the form of words, graphics, and logos. Your use of our website or services does not constitute any right or license for you to use our service marks or trademarks without the prior written permission of Good Start Packaging.
Our Content, as found within our website and services, is protected under the United States and foreign copyrights. The copying, redistribution, use, or publication by you of any such Content is strictly prohibited. Your use of our website and services does not grant you any ownership rights to our Content. Errors, Corrections, and Changes We do not represent or otherwise warrant that our website will be error-free or free from viruses or other harmful components, or that we will correct any errors. We do not represent or otherwise warrant that the information available on or through our website will be correct, accurate, timely, or otherwise reliable. Good Start Packaging reserves the right at our sole discretion to change any content, software, and other items used or contained in our website or services at any time without notice.
WARRANTY DISCLAIMER: Good Start Packaging is not responsible or liable in any manner for any Content posted on our website or in connection with our services, whether posted or caused by Members of our website, or by Good Start Packaging. Although we provide rules for Member conduct and postings, we do not control and are not responsible for what Members post, transmit, or share on our website or services, and are not responsible for any offensive, inappropriate, obscene, unlawful, or otherwise objectionable content you may encounter using our website or services. Good Start Packaging is not responsible for the online or offline conduct of any User of our website or services.
Our website or services may be temporarily unavailable from time to time for maintenance or other reasons. Good Start Packaging assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of Member communications.
Good Start Packaging is not responsible for any technical malfunction or other problems of any telephone network or service, computer system, server or provider, computer or mobile phone equipment, or software, or for any failure of email on account of technical problems or traffic congestion on the Internet, or any combination thereof – including injury or damage to Members’ or any other person’s computer, mobile phone, or other hardware or software – related to or resulting from the use or downloading of materials in connection with our website or services, including, without limitation, any software provided through our website or services.
Under no circumstances will Good Start Packaging be responsible for any loss or damage, including any loss or damage, personal injury, or death resulting from anyone’s use of our website or services, or any interactions between Users of our website or services, whether online or offline. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, recommendation, or any affiliation with our website by third parties or by any of the equipment or programming associated with or utilized by our services.
THE INFORMATION, CONTENT, AND DOCUMENTS FROM OR THROUGH OUR WEBSITE ARE PROVIDED ‘AS-IS’, ‘AS AVAILABLE’, WITH ‘ALL FAULTS’, AND ALL EXPRESS OR IMPLIED WARRANTIES ARE DISCLAIMED (INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). OUR WEBSITE AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS, OR OTHER LIMITATIONS. GOOD START PACKAGING, INCLUDING ALL OUR AFFILIATES, HAS NO LIABILITY WHATSOEVER FOR YOUR USE OF OUR WEBSITE OR SERVICES. GOOD START PACKAGING CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM THE USE OF OUR WEBSITE OR SERVICES, INCLUDING, BUT NOT LIMITED TO, RELATED SOFTWARE.
GOOD START PACKAGING DOES NOT REPRESENT OR WARRANT THAT OUR CONTENT, SERVICES, OR ANY SOFTWARE FOUND WITHIN ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT OR SOFTWARE AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND REMOVE VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES SOMEHOW ATTRIBUTED TO OUR CONTENT, SERVICES, AND RELATED SOFTWARE IS DISCLAIMED.
WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT AND RELATED SOFTWARE FROM OR THROUGH OUR WEBSITE OR SERVICES AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM OF ANY KIND THAT MAY RESULT. WE AND ALL OUR AFFILIATES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND GOOD START PACKAGING.
OUR WEBSITE AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH OUR WEBSITE OR SERVICES WILL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
INDEMNIFICATION: You agree to indemnify, defend, and hold Good Start Packaging and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third-party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates free from any liability, loss, claim, and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of our website or services.
UNLAWFUL ACTIVITY: We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including, but not limited to, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses, and traffic information.
LINKS TO THE OTHER WEBSITES: Our website may from time to time contain links to third-party websites. Inclusion of links for any website on our website does not mean that we endorse, guarantee, warrant, or recommend the services, information, content, and/or data of such third-party websites. Good Start Packaging has no control over the legal documents and privacy practices of third-party websites; you access any third-party websites at your own risk. We recommend that you review the privacy notice and terms and conditions of those websites to fully understand what information is collected and how it is used.
CHANGES TO OUR TERMS AND CONDITIONS: Changes to Our Terms and Conditions We reserve the right to change these Terms and Conditions at any time by giving you advance notice of the changes by email or in writing. We will also post these changes on our website. These changes will become effective 30 days after receipt of the notice. To avoid doubt, no unilateral amendment will retroactively change agreed dispute-resolution provisions of these Terms and Conditions, if any, including, for example, arbitration provisions for then-pending disputes unless the parties expressly agree otherwise. Your continued use of our website, services, and products after any change to these Terms and Conditions and our notifying you will constitute your acceptance of such change. If you do not agree with the changes to these Terms and Conditions, you can choose to discontinue the use of our website, services, and products.