Terms and Conditions
Client agrees that transactions processed on this site represent an offer to buy merchandise. Good Start Packaging has the right to refuse any order and refund any credit card payments for any reason. These reasons may include but are not limited to concern about credit card fraud, inventory availability, and/or excess shipping charges not already in transaction.
The billing address on our website must match the billing address associated with the card you are using for payment. Otherwise, your payment may be rejected.
Charges are billed to your credit card after an order is submitted online. You will be charged for the total order at the time of checkout, even if your items will be shipped at several different times.
Our warehouses are located in Hayward, CA and Merrimack, NH. Most orders ship within one business day. Same day shipping on on orders placed before 10:30am. Shipping times may vary depending upon the product ordered.
We ship via FedEx Ground. If shipping to a residential address, we will ship your items via FedEx Home Delivery. Because Residential Deliveries are sent without a signature requirement, we have little to no recourse when disputing lost packages. We strongly encourage clients shipping to a residential address to sign up for the FedEx Delivery Manager®. If sent to a commercial address, a signature will be required for proof of delivery. Large pallet-sized orders will ship via FedEx Freight in 1-5 business days. FedEx orders are trackable and a tracking number will be sent to you upon your order shipping.
We ship directly to Canada via FedEx. All customs and borders fees are included within the final pricing provided.
While we do ship samples internationally, for international case and pallet orders we only ship internationally via a U.S.-based freight forwarder. Enter their address in the shipping fields during checkout. Learn more about international shipping and freight forwarders.
All items, with the exception of sale/clearance items, may be returned if the items are unused and in the original unopened manufacturer’s packaging. Our items are used in food service, and due to food safety regulations, we cannot accept opened merchandise unless the items were shipped in error or damaged in shipping.
Items must be returned within 15 days from receipt of your order. Please contact our Client Service team at (866) 971-9251 or through our contact form for a return label and instructions. You will be responsible for return shipping plus a 15% restocking fee which will be deducted from your refund. Upon receipt and inspection of the returned items, we will credit you, less these fees, to the original form of payment.
Refunds may take up to 2 weeks to process. A restocking fee is charged so we can keep our prices low. For every returned item, there are additional costs involved with processing the return. Instead of raising our prices site-wide to make up for this cost, we charge a restocking fee for each returned item.
Note that we encourage clients to take advantage of our large assortment of samples to try out products prior to purchasing full cases.
Damaged Items / Errors in Shipment
If your shipment arrives damaged, incorrect or incomplete, please contact our Client Service team at (866) 971-9251 within 5 business days of receiving your order. We require images of the damaged items to show our supplier or shipping carrier. If part or all of your shipment was missing or damaged, and you do not contact us within 5 business days of delivery date, we cannot guarantee any compensation for damages or loss.
Any items returned to us due to incorrect address, refused shipment or repeated unsuccessful deliveries, will be treated as a standard return and subject to shipping and a 15% restocking fee.
Occasionally, inventory may be temporarily out of stock. In the case of a backorder, we will contact you to inform you of the extended lead time and the status of your order. To inquire about product availability, please contact our Client Service team at (866) 971-9251 or through our contact form. All items are subject to availability and while supplies last.
Additional Shipping Charges
You agree that we may charge any excess shipping surcharges to your method of payment as a result of appropriate address corrections made by the carriers. These may include residential or liftgate surcharges in cases in which the client has selected a lower cost shipping method for which they do not meet the criteria. We will make reasonable attempts to mitigate the need for this, negotiate to reduce them, and contact you in advance of making any charges. Shipping charges on custom orders will vary.
VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Good Start Packaging and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Good Start Packaging shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Good Start Packaging with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Good Start Packaging with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Good Start Packaging. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.