Careers

Client Service Representative

We have an immediate opening for a new full-time Client Services Representative in our Bedford, NH office. This is not the typical customer service position. This is for people who love to multi-task, proactively help customers, and make a positive difference-not just answer phones.

Responsibilities

• Answer incoming customer phone calls and emails, provide first line customer service including quotes and product information
• Follow up with new clients by phone to ensure satisfaction
• Process web, phone and email orders
• Communicate with warehouse and suppliers as necessary
• Mail samples and catalogs to customers as requested
• Collaborate with marketing team to find ways of increasing inbound leads

Requirements

To apply, email your resume and a cover letter that explains your interest in the position and why you would be a good fit.

We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!