Careers

eCommerce Marketing & Merchandising Specialist

We are seeking a detail-oriented, analytical, and highly organized eCommerce Marketing & Merchandising Specialist to help grow and continuously improve Good Start Packaging's online storefront. This is a hands-on role focused primarily on eCommerce execution, digital merchandising, product content, and search optimization. This person will own much of the day-to-day work required to launch, maintain, merchandise, and optimize products across our website while helping ensure Good Start Packaging and its products are discoverable through traditional search engines, AI-powered search and answer platforms, and emerging digital discovery channels.

The ideal candidate enjoys working at the intersection of products, technology, content, data, and customer experience. They should be comfortable managing a large product catalog, have exceptional attention to detail, and be curious about how customers search for, evaluate, and discover products online. This person will also help build Good Start Packaging's affiliate and influencer programs while providing occasional support for broader marketing initiatives.

This position reports to the Senior eCommerce & Merchandising Manager.

Responsibilities

eCommerce & Product Content

• Own creation and optimization of product and category pages across the Good Start Packaging website.
• Create and optimize product titles, descriptions, features and benefits, FAQs, technical information, sustainability attributes, metadata, and other product content.
• Gather product information and assets from manufacturers, suppliers, and internal teams to ensure products are complete and launch-ready.
• Conduct regular site audits to identify outdated or incomplete content, broken links, and other opportunities to improve the customer experience.

Digital Merchandising

• Execute merchandising strategies for new products, best sellers, featured products, promotions, sales, and clearance items.
• Maintain and optimize cross-sells, related products, and other product recommendations.
• Identify opportunities to improve product discovery, navigation, conversion, and average order value.

Product Images & Digital Assets

• Manage and organize product images and related digital assets.
• Coordinate asset needs with manufacturers, suppliers, internal teams, photographers, and designers.
• Prepare, organize, and upload product imagery according to established website, accessibility, and search optimization standards.

Search Optimization & Product Discoverability

• Apply SEO, GEO/AEO, and evolving AI search best practices across product, category, landing, and informational content.
• Conduct keyword, customer-intent, competitor, and search research to identify content and product discovery opportunities.
• Identify content gaps that may limit visibility across traditional and AI-powered search.
• Monitor organic search performance and evolving search behavior, recommending and implementing optimization opportunities.

Affiliate & Influencer Marketing

• Support growth of the affiliate and influencer program by identifying, recruiting, and onboarding relevant partners.
• Coordinate samples, tracking links, promotional codes, creative assets, and other partnership needs.
• Maintain partner relationships and identify opportunities to expand successful partnerships.

Marketing Support

• Support the annual catalog process by maintaining accurate product information, imagery, and assets.
• Provide light support for social media, content, reporting, and other eCommerce and marketing initiatives as priorities evolve.

Experience & Qualifications

• 2+ years of experience in eCommerce, SEO, digital merchandising, or digital marketing, with hands-on experience optimizing website content and product discoverability.
• Experience working within eCommerce and CMS platforms; experience with a distributor, retailer, marketplace, or other product-heavy eCommerce business is a plus.
• Exceptional attention to detail, organization, and project management skills.
• Strong digital copywriting skills with working knowledge of SEO and on-page optimization.
• Comfortable managing large volumes of product data, content, and digital assets using spreadsheets and eCommerce platforms.
• Analytical, resourceful, and self-directed, with the ability to use performance insights to identify opportunities and drive projects to completion.
• Comfortable learning and applying emerging AI search, product discovery, and content optimization practices.
• Familiarity with Microsoft Excel, Google Workspace, Google Analytics, Google Search Console, AI-assisted tools, and basic image editing preferred.
• BigCommerce experience strongly preferred but not required.
• Strong integrity, good judgment, and listening skills.

Full-time, Hybrid (NH/MA)

Salary: $65-75k

If you think you’d be a great fit for our culture, send your resume and cover letter to dana [at] goodstartpackaging [dot] com.

Logistics Specialist

We are seeking a detail-oriented Logistics Specialist to support the day-to-day movement of inventory across our supplier and warehouse network. This is an ideal opportunity for an organized, proactive professional looking to grow their experience in logistics and supply chain operations.

This position reports to the Director of Supply Chain.

Responsibilities

Inbound Logistics & PO Tracking

• Track purchase orders from supplier through delivery
• Coordinate freight booking — incl parcel, LTL, FTL and international container
• Maintain freight cost tracking for LTL/FTL and other non-contracted shipments
• Coordinate pickup/delivery scheduling and shipment documentation
• Monitor shipment status and proactively communicate delays/issues

Warehouse Execution

• Process and communicate inbound loads with 3PLs
• Coordinate inventory transfers between facilities
• Support new-item setup with warehouses
• Execute warehouse requests/processes supporting inventory movement

Receiving & Discrepancy Resolution

• Process PO/inventory receipts
• Research and resolve receiving discrepancies
• Manage shortages/overages, damages, credits and returns
• Resolve delivery issues with suppliers, warehouses and carriers
• Coordinate warehouse and freight claim submissions and tracking for inventory damage, loss and other warehouse-related discrepancies
• Escalate systemic warehouse/supplier/carrier issues

Systems & Data Integrity

• Maintain Supply Chain sku specifications across internal/external systems
• Conduct product specification and shipping-data audits, including FedEx ship-spec validation against supplier specifications
• Maintain warehouse item/setup information
• Track supplier lead times and maintain system lead times based on stated or approved adjusted assumptions
• Support data cleanup and system-integrity initiatives

Reporting & Data Support

• Own recurring Supply Chain report generation and distribution (e.g., Dead/excess reporting and weekly purchasing analytics)
• Run ad hoc operational reporting as needed

Experience & Qualifications

• 2+ years of experience in logistics, supply chain operations, inventory control, purchasing support, or a related role
• Working knowledge of freight, warehousing, inventory, and purchase order processes
• Experience working with suppliers, carriers, warehouses/3PLs, or other supply chain partners
• Strong Excel or Google Sheets skills, including vlookups, formula creation, filters, pivot tables, data reconciliation, and working with large data sets
• Excellent organizational skills and attention to detail, particularly when working with shipment documents, inventory quantities, item specifications, and costs
• Clear written and verbal communication skills
• Able to manage multiple priorities and proactively resolve issues
• Familiarity with ERP, inventory, or shipping systems preferred
• Strong integrity, good judgment, and listening skills.

Full-time, Hybrid (NH/MA)

Salary: $50-65k

If you think you’d be a great fit for our culture, send your resume and cover letter to jessica [at] goodstartpackaging [dot] com.