Policies

Item Availability

If an item in your order is on a manufacturer backorder, we will notify you by email or phone within 48 hours of the order. We will do everything reasonably possible to fulfill every order and to maintain sufficient inventory. You may contact customer support before placing an order to check item availability.

'Ships within 1-2 days' refers to business days. Our facilities are closed on Saturday and Sunday.

Occasionally, an item may have to ship directly from our supplier. If this is the case, we will contact you and give you a shipping timeframe. Dropshipped orders generally ship within 5 business days.

Sale items are subject to availability and product discounts are available while supplies last.

Return Policy

All items, with the exception of sale items, may be returned if the item is unused and in the original unopened manufacturer’s packaging. Our items are used in food service, and due to food safety regulations, we cannot accept open merchandise unless the items were shipped in error or damaged in shipping. Items must be returned within 15 days from receipt of your order. Please contact our Client Service team for a RMA, return label and instructions. You will be responsible for round trip shipping plus a 15% restocking fee.  Please note that actual roundtrip shipping costs will be charged in the event of a return, regardless of whether the order originally qualified for free or discounted (e.g. "flat rate") shipping.  Upon receipt and inspection of the items returned, we will credit you, less these fees, to the original form of payment. Refunds may take up to 2 weeks to process.   

A restocking fee is charged so we can keep our prices low. For every returned item, there are additional costs involved with processing the return. Instead of raising our prices sitewide to make up for this cost, we charge a restocking fee for each returned item.

Canceling / Modifying an Order

Please contact us as soon as possible if you wish to change or cancel your order. If an order has already been sent to the warehouse, we cannot guarantee a cancellation. If you wish to modify or cancel an order, please contact our Client Service team immediately.

Orders that are refused at delivery, are undeliverable or returned by the customer are subject to our standard return policy above.  

We are in the office Monday through Friday from 8am – 5:30pm EST. If you place an order over the weekend and need to make a change, please contact us via this form or call us at 603-232-8229.

Shipping Methods

We ship most of our items via FedEx Ground. For larger, pallet sized orders, we ship via FedEx Freight. There may be additional costs associated with Freight orders if a liftgate is needed at the time of delivery. Please let us know if a liftgate is needed at the time of your order.

If shipping to a residential address, we will ship your items via FedEx Home Delivery. With this service, FedEx can deliver Monday through Saturday.

We process and ship orders Monday through Friday; our office and warehouse is closed on the weekend.

Due to the variability of shipping PET juice bottles and caps, these are excluded from any free shipping promotion.

Expedited Shipping

If you need an item right away, please call us for availability and expedited shipping options. Please be aware that you must call before 10 am EST if you need your order to ship expedited.

Damaged Items / Errors in Shipment

If your shipment arrives damaged, incorrect or incomplete, please contact our Client Service team within 5 business days of receiving your order. We may ask for images of the damaged items to show our supplier or shipping carrier. If part or all of your shipment was missing or damaged, and you do not contact us within 5 business days, we cannot guarantee any compensation for damages.

 

Changes or Errors in Shipping Address

Please contact us immediately if you need to make a change to your shipping address. Once an order ships, there will be fees associated with updating an address.  

If an incorrect address is given at the time of the order and is corrected by our carrier, you will be responsible for the associated fees.  Our carriers typically charge $15 per item to correct an address.

Any items returned to use due to incorrect address, refused shipment or unsuccessful delivery, will be treated as a standard return and subject to shipping and restocking fees above.

Additional Shipping Charges
You agree that we may charge any excess shipping surcharges to your method of payment as a result of appropriate address corrections made by the carriers.   These may include residential or liftgate surcharges in cases in which customer has selected a lower cost shipping method for which they do not meet the criteria.  We will make reasonable attempts to mitigate the need for this, negotiate to reduce them, and contact you in advance of making any charges.

Security

Your security is our top priority. Our site provides SSL, which guards your personal information and guarantees your privacy while shopping. You can see that our site wide security is active by the padlock and https in the address bar.

Account Registration

When checking out, we highly recommend you register an account with us. When doing so, you will be able to track your orders, see past orders and rapidly re-order previous items. All the information we collect from you is transmitted over a secure server.

Payments

We accept all major credit cards as well as PayPal. Please only choose ‘invoice me / quote me’ if you have been approved for terms with us. To be on net terms, please contact us and we will provide an application. If you choose to pay  by bank wire, please contact us for information. If you choose this method, your order will not ship until payment is confirmed. Also, when paying via PayPal eCheck, your order will not ship until the eCheck clears.

Customer agrees that transactions processed on this site represent an offer to buy merchandise. Good Start Packaging has the right to refuse any order and refund any credit card payments for any reason. These reasons may include but are not limited to inventory availability, concern about credit card fraud, excess shipping charges not already in transaction.

Charges are billed to your credit card after an order is submitted online. You will be charged for the total order at the time of checkout, even if your items will be shipped at several different times. 

The billing address on our website must match the billing address associated with the card you are using for payment. Otherwise, our website may reject the payment.

 

Sales Tax

Good Start Packaging collects and remits sales tax for all sales to California, Pennsylvania, Oklahoma, Washington, and Florida.  If you're purchasing our products for use in these states, they may be exempt from sales tax.  We can flag your Good Start Packaging account so that you won't be charged sales tax at checkout.  This is a fast process and usually takes less than a day.

1. Set up an account on our website. Keep in mind that our accounts are tied to email addresses so if you plan to use a new email this process will need to be repeated.

2. Complete this web form.

3. Wait for our confirmation email indicating your account is all set up. 

Currency

Pricing on our site is listed in US dollars. If you are ordering from Canada, your credit card company may charge a currency conversion fee. Please contact your bank for details.

Canada 

Orders shipping into Canada may incur duties, taxes and other fees which will be billed to you. You may also use your own broker. If you would like to use your own broker, please forward us the information at the time of checkout.

We try to ship orders to Canada in one shipment. We may hold partial orders in our warehouse until all items are ready to ship. If this causes any delay, we will notify you via email.

International Orders 

International orders outside of Canada can be shipped to a US based freight forwarder or set up for will call pickup. In the event of a will call pickup, you will be notified after placing your order, when the order will be available for pickup in full at one of our warehouse locations (New Hampshire or California). At that point we can assist in setting up a Bill of Lading (BOL) for the freight service of your choice.

Large Volume Orders

For orders over $3,000, please contact us for a shipping quote and volume pricing.

Governing Law
VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Good Start Packaging and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of NH business registration of Good Start Packaging shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Good Start Packaging with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Good Start Packaging with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Good Start Packaging. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.