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Policies

Shipping Policy

Our warehouses are located in Hayward, CA and Merrimack, NH. Most orders ship within one business day. Same day shipping on orders placed before 10:30am. Shipping times may vary depending upon the product ordered. For more info, visit our Shipping page.

Return Policy

Effective May 14, 2020 we are temporarily suspending all product returns/exchanges for orders placed after this date until further notice due to the Coronavirus pandemic. While we understand this is an inconvenience, we are making this temporary policy change for the health and safety of our clients and staff.

We encourage clients to take advantage of our large assortment of samples to try out our products prior to purchasing full cases. 

Account Registration

When checking out, we highly recommend that clients register an account with us. When doing so, you will be able to track your orders, see past orders and rapidly re-order previous items. 

Payments

Client agrees that transactions processed on this site represent an offer to buy merchandise. Good Start Packaging has the right to refuse any order and refund any credit card payments for any reason. These reasons may include but are not limited to concern about credit card fraud, inventory availability, and/or excess shipping charges not already in transaction.

The billing address on our website must match the billing address associated with the card you are using for payment. Otherwise, your payment may be rejected.

Charges are billed to your credit card after an order is submitted online. You will be charged for the total order at the time of checkout, even if your items will be shipped at several different times.

Sales Tax

Good Start Packaging collects and remits sales tax for all sales to: Connecticut, District of Columbia, Florida, Georgia, Illinois, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Virginia, Washington, and Wisconsin.

If you're purchasing products for use in these states, they may be exempt from sales tax. We can flag your Good Start Packaging account so that you won't be charged sales tax at checkout. This is a fast process and usually takes less than one business day to complete.

1. Set up an account on our website with an email address you plan to use.

2. Complete our Sales Tax Exemption form.

3. Wait for a confirmation email indicating your account has been set up.

Item Availability

Occasionally, inventory may be temporarily out of stock. In the case of a backorder, we will contact you to inform you of the extended lead time and the status of your order. To inquire about product availability, please contact our Client Service team at (866) 971-9251 or through our contact form. All items are subject to availability and while supplies last.

Canceling / Modifying an Order

Please contact us as soon as possible at at (866) 971-9251 if you wish to change or cancel your order. If an order has already been sent to the warehouse, we cannot guarantee a cancellation. 

Damaged Items / Errors in Shipping

If your shipment arrives damaged, incorrect or incomplete, please contact our Client Service team at (866) 971-9251 within 5 business days of receiving your order. We require images of the damaged items to show our supplier or shipping carrier. If part or all of your shipment was missing or damaged, and you do not contact us within 5 business days of delivery date, we cannot guarantee any compensation for damages or loss. Any items returned to us due to incorrect address, refused shipment or repeated unsuccessful deliveries, will be treated as a standard return and subject to shipping fees and a 15% restocking fee.

Any items returned to use due to incorrect address, refused shipment or unsuccessful delivery, will be treated as a standard return and subject to shipping and restocking fees above.

Additional Shipping Charges

You agree that we may charge any excess shipping surcharges to your method of payment as a result of appropriate address corrections made by the carriers. These may include residential or lift gate surcharges in cases in which the client has selected a lower cost shipping method for which they do not meet the criteria. We will make reasonable attempts to mitigate the need for this, negotiate to reduce them, and contact you in advance of making any charges. Shipping charges on custom orders will vary.

Privacy & Security

Your security is our top priority. Our site provides SSL, which guards your personal information and guarantees your privacy while shopping. You can see that our site wide security is active by the padlock and https in the address bar. Our privacy policy is also available.

Governing Law
VOID WHERE PROHIBITED:
Although the information on this website is accessible worldwide, not all products or services discussed in this website are available to all persons or in all geographic locations or jurisdictions. Good Start Packaging and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this website is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of NH business registration of Good Start Packaging shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Good Start Packaging with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Good Start Packaging with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Good Start Packaging. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.