If an item in your order is out of stock, we will notify you by email or phone within 48 hours of the order. We will do everything reasonably possible to fulfill every order and to maintain sufficient inventory. You may contact customer support before placing an order to check item availability.
'Ships within 24 hours' refers to business days. Our facilities are closed on Saturday and Sunday.
Occasionally, an item may have to ship directly from our supplier. If this is the case, we will contact you and give you a shipping timeframe. Dropshipped orders generally ship within 5 business days.
Sale items are subject to availability and product discounts are available while supplies last.
All items, with the exception of sale items, may be returned to use if the item is unused and in all the original manufacturer’s packaging. Our items are used in food service, and due to food safety regulations, we cannot accept open merchandise unless the items were shipped in error or damaged in shipping. Items must be returned within 30 days from receipt of your order. Please contact our Client Service team for a RMA, return label and instructions. You will be responsible for round trip shipping plus a 10% restocking fee. Upon receipt and inspection of the items returned, we will credit you, less these fees, to the original form of payment. Refunds may take up to 2 weeks to process. All sale items are final and are not eligible for return.
A restocking fee is charged so we can keep our prices low. For every returned item, there are additional costs involved with processing the return. Instead of raising our prices sitewide to make up for this loss, we charge a restocking fee for each returned item.
Canceling / Modifying an Order
Please contact us as soon as possible if you wish to change or cancel your order. If an order has already been sent to the warehouse, we cannot guarantee a cancellation. If you wish to modify or cancel an order, please contact our Client Service team immediately.
We are in the office Monday through Friday from 9am – 5pm EST. If you place an order over the weekend and need to make a change, please send us an email or call us immediately Monday morning.
We ship most of our items via FedEx Ground. For larger pallet orders, we ship via FedEx Freight. There may be additional costs associated with Freight orders if a liftgate is needed at the time of delivery. Please let us know if a liftgate is needed at the time of your order.
If shipping to a residential address, we will ship your items via FedEx Home Delivery. With this service, FedEx can deliver Monday through Saturday.
We process and ship orders Monday through Friday; our office and warehouse is closed on the weekend.
Due to the high cost of shipping PET juice bottles and caps, they are excluded from any free shipping promotion and ship for a flat rate of $10 per case.
If you need an item right away, please call us for availability and expedited shipping options. Please be aware that you must call before 11am EST if you need your order to ship the same day.
Damaged Items / Errors in Shipment
If your shipment arrives damaged, incorrect or incomplete, please contact our Client Service team within 5 business days of receiving your order. We may ask for images of the damaged items to show our supplier or shipping carrier. If part or all of your shipment was missing or damaged, and you do not contact us within 5 business days, we cannot guarantee any compensation for damages.
Changes or Errors in Shipping Address
Please contact us immediately if you need to make a change to your shipping address. Once an order ships, there will be fees associated with updating an address.
If an incorrect address is given at the time of the order and is corrected by our carrier, you will be responsible for the associated fees.
Any items returned to use due to incorrect address, refused shipment or unsuccessful delivery, will be treated as a standard return and subject to shipping and restocking fees.
Your security is our top priority. Our site provides SSL, which guards your personal information and guarantees your privacy while shopping. You can see that our site wide security is active by the padlock and https in the address bar.
When checking out, we highly recommend you register an account with us. When doing so, you will be able to track your orders, see past orders and rapidly re-order previous items. All the information we collect from you is transmitted over a secure server.
We accept all major credit cards as well as PayPal. Please only choose ‘invoice me / quote me’ if you have been approved for terms with us. To be on net terms, please contact us and we will provide an application. If you choose to pay by bank wire, please contact us for information. If you choose this method, your order will not ship until payment is confirmed. Also, when paying via PayPal eCheck, your order will not ship until the eCheck clears.
Customer agrees that transactions processed on this site represent an offer to buy merchandise. Good Start Packaging has the right to refuse any order and refund any credit card payments for any reason. These reasons may include but are not limited to inventory availability, concern about credit card fraud, excess shipping charges not already in transaction.
Charges are billed to your credit card after an order is submitted online. You will be charged for the total order at the time of checkout, even if your items will be shipped at several different times.
The billing address on our website must match the billing address associated with the card you are using for payment. Otherwise, our website may reject the payment.
Good Start Packaging charges sales tax for merchandise shipped to destinations in California based on the applicable state sales tax rate and the location to which the order is being shipped. If you are a California customer not subject to sales tax, please contact us for a form to ensure your purchases at Good Start Packaging are exempt from sales tax.
Pricing on our site is listed in US dollars. If you are ordering from Canada, your credit card company may charge a currency conversion fee. Please contact your bank for details.
Orders shipping into Canada may incur duties, taxes and other fees which will be billed to you. You may also use your own broker. If you would like to use your own broker, please forward us the information at the time of checkout.
We try to ship orders to Canada in one shipment. We may hold partial orders in our warehouse until all items are ready to ship. If this causes any delay, we will notify you via email.
We ship to the countries below via FedEx Crossborders. You are responsible for all duties, taxes and fees associated with international shipments.
Large Volume Orders
For orders over $3,000, please contact us for a shipping quote and volume pricing.
VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Good Start Packaging and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of NH business registration of Good Start Packaging shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Good Start Packaging with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Good Start Packaging with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Good Start Packaging. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.