Careers

Client Services Representative

Full-Time Hybrid

We have an immediate opening for a new full-time Client Services Representative in our Bedford, NH area office. This is not the typical customer service position. This is for people who love to multi-task, proactively help customers, and make a positive difference, not just answer phones.

• Learn Good Start Packaging product offerings and become a subject matter expert on sustainable products
• Answer incoming customer phone calls, website chats, and emails, delivering first-line support by providing product information, assisting with orders, and resolving issues promptly
• Follow up with clients to ensure their satisfaction and address any additional needs
• Process web, phone, and email orders
• Manage all order tracking and return processing
• Pull freight quotes via multiple shipping vendors and coordinate delivery logistics
• Communicate with warehouse and suppliers as necessary
• Support sample program where needed including inventory management and order packing
• Record all customer communications in our CRM database

• Willingness to work in a time-conscious environment; orders need to be processed each day on a tight schedule
• Strong organizational skills with the ability to work in 5+ online systems at any given time
• Great work ethic and get-it-done attitude
• Excellent verbal and written communication
• Proficient in Google Workspace (Gmail, Sheets, Slides, Docs)
• Track record of reliability in previous positions
• Professional demeanor
• Experience in using CRM systems, previous experience with HubSpot is a plus
• Passion for protecting the environment

• Base salary of $50-$60K with Bonus potential
• Comprehensive Health, Vision, and Dental Insurance
• Flex spending and health saving accounts
• 401K including 6% company match
• Paid parental leave
• Competitive PTO Package
• Paid Volunteer & Professional Development Time
• Opportunity to learn about sustainability issues and form connections in the industry
• Variety – As we’re a growing and progressive company, we wear many hats and welcome employees who take the initiative to help in other areas of the business
• Friendly, open communication, and team atmosphere

Send us your resume and cover letter describing why you would be the ideal candidate for this role. Click below or email joinourteam[at]goodstartpackaging[dot]com.

Good Start Packaging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.