Below are our standard shipping practices for U.S. customers. We ship internationally through Bongo International.
Our warehouses are located in Hayward, CA and Merrimack, NH. Most orders ship same day if received by 10:30AM, Monday through Friday.
*Occasionally, an item may have to ship directly from our supplier. If this is the case, we will contact you and give you a shipping timeframe. Dropshipped orders generally ship within 5 business days.
For orders shipping to Hawaii, Puerto Rico, Alaska, and Canada, contact us for a shipping quote by calling 866-971-9251. For orders over $3,000, you may also request a quote but submitting a proposed order and selecting "invoice me" instead of credit card at check out. We will then contact you with a volume price quote within 24 hours.
We have partnered with FedEx Crossborders to service our international customers. You can check international shipping rates here.
At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to FedEx Crossborders International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, FedEx will charge your credit card for the entire purchase. We will ship the goods to FedEx's Global Distribution Facility where FedEx will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.